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Policies-Return, Shipping, Condition Of Use, Privacy


Windy City Detectors 100% satisfaction policy


If you purchased a metal detector from Windy City and are not 100% satisfied with your purchase you can return it  NEW OR USED.


Deciding on a metal detector can be a difficult task, with so many models, so many features it is hard to decide what’s best for you.

We always recommend going to your nearest dealer for a hands-on demo, with all the information available on the internet today it is much easier to narrow your search down to a few models to meet your needs however nothing replaces that hands-on experience.

We also understand it is not always possible to go to a dealer when you don’t have any in your area, that is why we have come up with this policy in hopes of helping you make the right decision, and not being stuck with a detector that is not right for you.


If you are experiencing a problem with your detector please give us a call before returning, we may be able to assist you to be sure you are using your detector correctly, if at that time you are still not happy with your purchase we can discuss you returning it for credit or refund.







Returns on special ordered equipment are not accepted


You will be given 100% store credit of your purchase price toward your purchase of another detector or accessories of equal or greater value, less original shipping costs, and new shipping costs.

Returns must be postmarked within 14 days of receipt of the product.


Items must be returned unused in original packaging, with all factory supplied accessories, warranty card (not filled out) and if applicable any other items given at the time of purchase and original or copy of the original receipt.


Once you order a new detector all you pay is the difference in the new detector plus any shipping costs.

Customer responsible for shipping costs except on defective items.

Please call for return authorization prior to shipping back.



You will be given 90% of your purchase, less original shipping costs

If purchased with free shipping, the shipping cost would be whatever it

cost us to ship to you.

Returns must be postmarked within 14 days of receipt of the product.


Items must be returned unused in original packaging, with all factory supplied accessories, warranty card (not filled out) and if applicable any other items given at the time of purchase and original or copy of the original receipt.

Customer responsible for shipping costs except on defective items.

Please call for return authorization prior to shipping back.



You can return your detector up to 30 days from receiving your purchase and receive up to a 75% refund or 85% credit toward any purchase, depending on the condition.

Returns must be postmarked within 30 days of receipt of the product.


When returning a used machine, the detector will be evaluated prior to refund or credit issue.  Normal wear is expected but any extensive signs of wear are to be discussed. The value given for exchange is the discretion of Windy City Detectors based on visible signs of wear at the time of inspection.

If the detector checks out according to guidelines a refund or credit will be issued.



If you have a defective item feel free to return it to us within seven days of receiving it - simply call us for a return authorization number and ship it back to us for an exchange.



Returns on any of the following equipment are not accepted 

  • Minelab Gold Detectors

  • Marko Jeohunter

  • PI Penetrator 5500 Metal Detector 

  • MagnaPluse III Pulse induction metal detector

  • Makro Invenio

  • Special order equipment

  • Specialty equipment


Please note If the billing and shipping address does not match there will be a slight delay in shipping and additional information will be requested prior to shipping.

Please contact us at 773-774-5445 for additional information required


Windy City Detectors Standard Shipping Policy


All orders are shipped via UPS or USPS. 

Adult signature required on all orders over $150.00

Free Shipping Special does not apply to used, demos, refurbished, or close-out, shipping costs on these items are as listed in the ad.


For shipping costs to Alaska, Hawaii, Guam, Puerto Rico, and other U.S. Territories please phone or email us for specific rates to your shipping address. (APO/FPO AA, AE & AP are FREE on orders over $200.00)


Need Additional Information? Call 1-773-774-5445


All orders placed after 2 P.M CST. will not be received in our system until the following business day. UPS and other shipping companies count Monday through Friday as business days.


In-stock items will ship within 48hrs of receiving a cleared payment. 


Please allow 2-3 business days for out-of-stock items to ship. 
Tracking information is sent via email on all orders once shipped


Need it Quicker? 
Contact us for shipping options 

Most orders ship within 24 hours.

For international shipping rates contact us at  1-773-7745445

Or email at



Windy City Detectors is not responsible for misprints, typos or incorrect website pricing. We reserve the right to revise descriptions and prices without notice. Sales tax will be added for all Illinois orders according to state law.

Website usage terms and conditions
Welcome to the Windy City Detectors website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Windy City Detectors’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Windy City Detectors’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 6435 N. Newark Chicago, Il 60631. The term ‘you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, no personal information may be stored by us for use by third parties.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.



Windy City Detector Sales is committed to respecting your online privacy. Personal identity information is used to process customer orders and to improve or market our products and services and may be shared between Windy City Detector Sales and its affiliated dealers and distributors. We will not give, sell or rent personal identification information to any third party. We will maintain the confidentiality of your personal identity information and exercise reasonable efforts to keep it secure.

What information do we collect?

We collect information from you when you register on our site, place an order
or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to
enter your: name, e-mail address, mailing address, phone number or credit card
information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following


To personalize your experience

(your information helps us to better respond to your individual needs)


To improve our website

(we continually strive to improve our website offerings based on the

information and feedback we receive from you)


To improve customer service

(your information helps us to more effectively respond to your customer service

requests and support needs)


To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other

company for any reason whatsoever, without your consent, other than for the

the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature


To send periodic emails

The email address you provide for

order processing will only be used to send you information and updates

pertaining to your order.


Note: If at any time you would like to unsubscribe from receiving future emails, we
include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your
personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information
is transmitted via Secure Socket Layer (SSL) technology and then encrypted into
our Payment gateway providers database only to be accessible by those
authorized with special access rights to such systems, and are required to? keep
the information confidential.

After a transaction, your private information (credit cards, social security
numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to
your computer’s hard drive through your Web browser (if you allow) that enables
the sites or service providers systems to recognize your browser and capture
and remember certain information

We use cookies to help us remember and process the items in your shopping cart,
understand and save your preferences for future visits and compile aggregate
data about site traffic and site interaction so that we can offer better site
experiences and tools in the future. We may contract with third-party service
providers to assist us in better understanding our site visitors. These service
providers are not permitted to use the information collected on our behalf
except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie
is being sent, or you can choose to turn off all cookies via your browser
settings. Like most websites, if you turn your cookies off, some of our
services may not function properly. However, you can still place orders over
the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally
identifiable information. This does not include trusted third parties who
assist us in operating our website, conducting our business, or servicing you, so
long as those parties agree to keep this information confidential. We may also
release your information when we believe release is appropriate to comply with
the law, enforce our site policies, or protect our or others' rights, property,
or safety. However, non-personally identifiable visitor information may be
provided to other parties for marketing, advertising, or other uses

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in
compliance with the California Online Privacy Protection Act. We therefore will
not distribute your personal information to outside parties without your

As part of the California Online Privacy Protection Act, all users of our site
may make any changes to their information at any time by logging into their
account profile and editing the details.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy
Protection Act), we do not collect any information from anyone under 13 years
of age. Our website, products, and services are all directed to people who are
at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our
website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use,
disclaimers, and limitations of liability governing the use of our website at:

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us
If there are any questions regarding this privacy policy you may contact us
using the information below.
Phone: 773-774-5445

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